Featured Speakers

 Jean-Claude de Vera
Jean-Claude de Vera
Vice President, Global Shared Services
La Farge
Grundfos
Frank Thiel
Finance Director
Grundfos
 Sriram Nagarajan
Sriram Nagarajan
GM Global Operations
General Electric
 Krister Gullstrom
Krister Gullstrom
Finance Shared Services Lead
Duni
 Chad Keenan
Chad Keenan
Director, Global Operations Corning Shared Services
Corning
 Naveen Menon
Naveen Menon
Head of Global Shared Services
Siemens

Business Services Delivery Summit 2014

What does Eastern Europe offer when it comes to service delivery?

Is it simply multiple and advanced language skills, and nearshore location for Western European enterprise?

Or has this advanced location evolved into a people and process hub?

For the first time, SSON and the Process Excellence Network have joined forces to research the evolution of the Central and Eastern European Business Services industry, with some startling results!

From multiple and complex process management to innovative people management and optimised service delivery - with some regional leaders even deploying CRM systems to manage stakeholder relations - Central and Eastern Europe can no longer simply be identified as another sourcing location.

Central & Eastern Europe now offers advanced competencies and delivers high value processing power, shifting service delivery up a gear to drive value adding business partnerships. To reflect this growth and development, our previous Shared Services & Outsourcing event has had to adapt to keep pace, and shift focus in line with a rapidly maturing service hub.

Our agenda this year is focused on the key competencies, invaluable service enhancement and sheer force of processing power offered by CEE Services, and presents those who lead delivery and their international stakeholders, an opporutnity to come together side by side and share insight on how to capitalise on the development of Central & Eastern European Services.

To discover the drivers, tools and techniques making CEE the location for Business Service enablement, join us at Business Services Delivery Summit: Eastern Europe to find out more.


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